Terms of use

1. About AVO and these terms

This website and Avo App are published by AVO Oro Verde S.A.P.I. de C.V., Andrés Bello 10, Polanco IV Sección, 11560 Ciudad de México, México.

Avo App is part of the AVO Oro Verde investor service. It is powered and operated by Asymmetrica Investments AG on behalf of AVO Oro Verde. Asymmetrica Investments AG operates the technical platform and does not offer the investment.

The material on the public pages of this website is educational and general. It does not constitute investment, legal, or tax advice, and you should take your own advice before making any decision.

2. Eligibility

You must be at least 18 years old to open an Avo App account and to use the investment features.

Investment access is currently available in Mexico only. A payout bank account held in another supported country does not make investment access available outside Mexico.

Access to the investment features is subject to eligibility, verification, and applicable documentation. We may decline or discontinue access where those requirements are not met.

3. Your Avo App account

You are responsible for the accuracy of the information you give us, for keeping it up to date, and for the confidentiality of your sign-in credentials and your device.

An account is personal to you. Do not share it, and tell us at info@sustainable-avo.com if you believe it has been used without your permission.

4. Identity verification

Before the investment features become available to you, you must complete identity verification, which is carried out through our verification provider, Didit, and any further compliance checks we are required to make.

You agree that the identity information and documents you provide are true, current, and yours. We may re-run checks, ask for further documentation, or restrict access where a check cannot be completed.

5. Information shown in the application

The figures, records, and documents shown in Avo App are provided for your information and are drawn from our records at the time they are displayed. They may be updated as records are reconciled.

Nothing shown in the application is an offer, and nothing in it varies or replaces the executed investment documentation described in section 8.

6. Investment requests

When you use Avo App to start an investment, you are submitting an investment request to AVO Oro Verde.

Submitting a request does not by itself complete an investment. It does not create a binding commitment on us, and it does not mean the request has been accepted. An investment proceeds only once eligibility and compliance approval are in place, the applicable documentation is executed, and we confirm the funding as described below.

We may decline a request, or ask you for further information before we act on it.

7. Funding by bank transfer

Funding is made by bank transfer to the account details we give you for that request, quoting the reference we provide. Avo App does not take card payment, and Apple In-App Purchase is not used.

Marking a transfer as sent in the application, or uploading proof of a transfer, is a notification to us. It does not confirm receipt. Funding is complete only once we have received and confirmed the transfer, and your records are updated after that confirmation.

8. Investment documentation controls

Your investment is governed by the investment and subscription documentation executed between you and AVO Oro Verde.

If anything shown or stated in Avo App, on this website, or in any support message differs from that executed documentation, the executed documentation applies.

9. Payout details

You are responsible for the payout account details you give us, including the account holder, IBAN, and SWIFT or BIC. Please check them carefully, because payments made to details you supplied may not be recoverable.

The payout account must be held in a country we support, and we may need to verify it. Supporting a payout account in another country does not extend investment access beyond Mexico.

10. Account records and documents

Statements, certificates, and other documents made available in Avo App are provided for your records. Please download and keep copies of anything you may need later.

If you believe a record is wrong, tell us at info@sustainable-avo.com and we will look into it.

11. Acceptable use

Use this website and Avo App only for their intended purpose and in accordance with applicable law. Do not attempt to gain unauthorised access to any part of the service or to another person's account, do not interfere with its operation, do not use it to submit false or misleading information, and do not copy, scrape, or redistribute its content or records except for your own records.

12. Suspension and deletion

We may suspend or restrict access where we are required to do so, where a compliance or verification requirement is not met, or where we reasonably believe the account is being misused.

You can start Delete Account from inside Avo App while signed in. Deleting your account disables sign-in and access. Some records must be kept where the law requires it, and those are handled as described in the privacy notice. Deleting your account does not by itself end or unwind an investment, which is governed by the executed documentation.

13. Privacy

Our privacy notice explains what personal information we collect, who processes it for us, how long it is kept, and the rights you have. It forms part of these terms.

14. Intellectual property

The content, design, and software of this website and Avo App belong to AVO Oro Verde or its licensors and are protected by intellectual-property law. You may use them for your own account and information, and not otherwise, without our written permission.

15. Availability and changes to the service

We aim to keep the service available, but it may be interrupted for maintenance, updates, or reasons outside our control, and we do not promise uninterrupted or error-free operation.

We may change, add, or withdraw features, and we may update these terms. Where a change is significant, we will tell account holders through the application or by email, and the date at the top of this page will change. Continuing to use the service after that means you accept the updated terms.

16. Disclaimers

The service is provided on an as-is basis. To the extent permitted by law, we exclude implied warranties in relation to it, and we are not responsible for loss caused by your failure to keep your credentials confidential, by details you supplied incorrectly, or by matters outside our reasonable control.

Investing carries risk, including the risk of losing money. Nothing in the application or on this website is a promise about performance. Nothing in these terms limits any liability that cannot be limited by law, or affects your rights under the executed investment documentation.

Apple Inc. is not a party to these terms, is not a party to any investment, and has no obligation to provide support for Avo App.

17. How to contact us

AVO Oro Verde S.A.P.I. de C.V., Andrés Bello 10, Polanco IV Sección, 11560 Ciudad de México, México.

Email info@sustainable-avo.com. Phone (Switzerland) (+41) 76 218 63 15.